FREQUENTLY ASKED QUESTIONS

  • NEW USER

    A.How do I register on organicoslim.com

    Registration on organicoslim.com is a simple process that can be completed in 3 simple steps:

    1.Click on the Register link on the top of the home page

    2.Type in your name and email address

    3.Enter password of your choice; confirm the password and you are done!

  • B.What are the benefits of registering on organicoslim.com for making a purchase?

    Yes, it is necessary to make an account because this how we can provide you many benefits such as

    you can track the delivery status of your order(s)

    you can view the entire history of your past orders

    you can also plan future orders through useful features like Wishlist and Notify Me

    you can write reviews for products bought from us

    you can subscribe to our weekly newsletter to stay in the know on Organicoslim new products and fitness knowledge based articles.

  • C.I forgot my login password. What do I do?

    Go to the Sign In page and click on Forgot my password. You will receive an email on your registered email id with instructions on creating a new password.

    MY ACCOUNT

    A. What is 'My Account'? How do I update my information?

    It is easy to update your organicoslim account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on organicoslim manage/edit your personal data like

    The diet is not recommended for the following:
    • address,
    • phone numbers,
    • email ids
    • Change your password
    • Track the status of your order
    B.What is Shopping Cart?

    Shopping cart is your shopping basket which collects every item which you have selected to buy which could be edited very easily. With the help of organicoslim shopping cart you place the order. Our Shopping cart will keep your selected order in our basket until you process the order for payment or until next 30 days

    C.What is My Wishlist?

    Sometimes we really like a product but due to some reasons such as shortfall of money or a simple mood swing we are not able to buy it at the same moment. With My Wishlist you can pick an item of your choice, add it to the wishlist and come back later to buy it on a later date

    D.How do I set up my billing and/or delivery address?

    You can do this very easily in different ways

    1st – When you Register and Log in into your account, you will find Addresses written on the left. Click on it and you will find the place to add or edit the existing address.

    2nd – If you have registered and buying for the first time. Then during checkout our system will ask you Billing and Shipping Address. You can add you billing and/or shipping address.

    Billing Address is where your card or bank details are registered.

    Shipping/Delivery Address is where you want you order to reach.

    E.How can I update my Email address, or phone number?

    It is very easy to update your personal information by Log in into your account and editing your information in customer information section.

    F.How do I add a payment method?

    During the type of checkout and at payment option step, you will find different option of making payment. Such as Debit Card, Credit Card, Net banking or Cash on Delivery. You can choose any of the option as per your convenience and get your delivery at provided address.

    We are very concerned about security on payments, so which ever option you choose always Keep free mind because we have already placed many security measures before

    PLACING AN ORDER?

    A.How do I place an order on organicoslim.com

    Placing an order on organicoslim.com is very quick and easy. As you browse our Organicoslim , you can add the item as per your wish in our Shopping cart just by clicking on “BUY NOW”, Register quickly by adding the details or if already registered then Log in with your email address and password, add the delivery address and make the payment through our very secured payment gateways. That’s it…

    B.Some products has “Notify Me” instead of “Buy Now”, Why?

    These products do not have the “Buy Now” button because they may be temporarily out of stock.

    C:Can I order product that is “Out of Stock”?

    Unfortunately, the product “Out of Stock” are not available for sale. But we have added please “Notify Me” feature so that you are the first one to be informed as soon as the product is available for sale again.

    D.I have a voucher code, how can I use it?

    It is very easy to use organicoslim voucher codes. Once you have your products in your shopping basket, scroll down your basket to see an option “Got a voucher code”. Entre your Voucher code in the voucher code box and click on apply. That’s it, and discount is all yours…

    E.My voucher code is not working on the site? Help!

    There are different reasons why the voucher code or promotional codes might not work:-

    Organicoslim Voucher code has already expired.

    Organicoslim Voucher code could only be used once.

    One voucher code might not be used in congestion with other deals being offered on our website.

    F.Do voucher codes expire?

    Different voucher codes have different terms and conditions attached. Some might have an expiry dates sooner or the later. So it is always important to look at the expiry date of code of every voucher code to take complete benefit before it expires.

    G.Is there any limit how many times a voucher code can be used?

    Different voucher codes have different terms and conditions attached. As some might have an expiry dates sooner or the later, others might only be available to be used once by an individual account holder.

    PAYMENT

    A.How do I pay for organicoslim Purchase?

    organicoslim offers multiple payment methods. You can purchase our products from our very secured and safe online payment method. Confidentiality of your details and safety of you money is our huge priority and we work only with trusted payment gateway partners.

    You may also use the Internet banking or Cash on Delivery mode of payment to purchase from our website. We also accept payments made using Visa, Mastercard, Maestro or American Express debit/credit cards.

    B.Is it safe to use debit/credit card on Organicoslim.com?

    Organicoslim.com uses the latest encryption technology and other methods to protect your Debit/credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). In fact, shopping online with a Debit/credit card at Organicoslim.com is even safer than using a credit card at a restaurant because we do not retain your card information

    You can be assured that Organicoslim.com offers you the highest standards of security currently available on the Net and that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the Debit/credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.

    C.Which debit/ credit cards are supported by Organicoslim.com?

    We support almost all the cards

    Visa | MasterCard | Maestro | AMEX | JCB | Diners - Credit Card Option


    D. How do I pay using debit/credit card?

    During the time of checkout and while the process of making payment. Choose Debit or Credit card as the payment option and insert the 16 long digit number, the CVV and other required details. During the final stage you will also be asked to insert the secret 3D Secure password.

    E.What is Pay at Cash on Delivery?

    When you are not comfortable making payment online on Organicoslim.com then you can choose the cash on deliver payment method. With cash on delivery you only have to make the payment during delivery rather than before delivery of your order. We don’t accept foreign currency as a payment of your order rather we only accept Indian Rupees. As it is strictly cash on delivery, so we don’t except any E-gift card or other vouchers for payments.

    F.How do I make Cash on Delivery order?

    After you add the product to the shopping cart and proceed to checkout, we will prompt you to choose the payment method “Pay by cash on delivery”
    Once your order is verified by our team we process your order and ship it within the time specified from the date of confirmation. You will be required to make the payment to our delivery partner during the time of order delivery at your provided address.

    Terms & conditions

    1.Only Indian rupees are accepted and no foreign currency will be accepted.
    2.Order should be below Rs 20000/-
    3.Payment only made during time of delivery.
    4.E-gift vouchers or any other vouchers cannot be used for Cash on delivery payments.

    G.What should I do if my payment fails?

    In case of payment failure, please retry ensuring Information provided by you onto our payment gateway is accurate i.e account details, billing address, password (for net banking), CVV passwords etc. Also check your internet connection is not disrupted in the process

    If your account has been debited after a payment failure, you can email us on hello@myfitfuel.in or please give us a call with your order number for any clarification.

    H.Are there any hidden charges such as Octroi or Sales Tax when I make payment on Organicoslim

    There are no such hidden charges when you buy any product from us. The price listed on our website are final and inclusive of all taxes. So, the price you see on the product page are the final prices you pay.

    Delivery charges may be extra depending on the “Cash on Delivery Charge” or final order value same or below Rs 499.

    I.I bought a product on your site but did not receive the order confirmation email?

    There are many reasons for this. Your mailbox server did not recognise our email id, and it could have pushed our email to the spam folder or your mailbox could be full. Please clear your inbox or check other folders.

    Alternatively you can “Log in” into My Account on organicoslim.com and check your order history. If order status shows “Payment under Process” this means we haven’t received your payment. If your order history don’t show your order placed than it means your order has not been placed and you need to reorder.

    J. I have Maestro debit card and I want to make payment using this card; However my Maestro debit card don’t have CVV and Expiry date mentioned on it. Can I still make payment using my 19 digits maestro card?

    Yes we do accept Maestro card. The CVV and Expiry date fields are optional in case of 19-digit Maestro cards. You just need to enter your 19-digit debit card number and confirm order if these fields are not present on your card. You will then be redirected to Bank’s page, where you need to enter your SecureCode for authentication.

    K. What steps Organicoslim.com takes to prevent card fraud?

    Prevention of card fraud is organicoslim priority and we realise the importance of strong fraud detection and resolution capacity. We along with our online payment partners monitor transaction continuously for suspicious activity. Our team carries out manual confirmation for any suspicious potential fraudulent transaction.

    But on to the rarest cases when our team is not able to detect the possibility of fraud, the transaction is kept on hold and customer is requested to provide Identity documents. The identity documents help us to ensure that the payments are being made by the right person.

    As this procedure is very important to find that payment is made by genuine customers, we apologise for any inconvenience caused to our customer and request to bear with us in the larger interest of creating a safe and secured environment for online transactions made by our customers.

    L.What is 3D secure password for my debit/credit card?

    Visa and Mastercard implemented 3D secure password in partnership with the card issuing banks under the “Verified by Visa” and “Mastercard Securecode” services.

    The 3D password brings another layer of security through verification of your debit/credit card transaction. As the 3D password is only known by you, so this means only you can make the payment through your debit/credit card for online transactions.

    M.How do I get my 3D secure password for my debit/credit card?

    3D secure password is an extra security taken on the bank cards to protect you from any fraudulent transactions. 3D secure password is asked during the time you are making any payments on www.organicoslim.com

    When you received the debit card first time from the bank and tried making a payment online, you would have been asked to register for 3D secure password during final step of making payment. So, while making any payment on www.organicoslim.com you have to use the same 3D secure password (When asked).

    N. In case you have forgotten your 3D secure password.

    Every bank card has different process of retrieving the Forgotten Password. You might have an option given by your bank to retrieve your password online after following some security checks or you can consult your bank for more details.

    ORDER TRACKING

    A.Where is my order?

    You will get an email once we ship your products along with the Air way bill number with the help of which you can go to the respective courier website and track your order.

    Y ou can take the full information on where is your order. You can quickly “Log in” in your account and click on Orders on your left. You will find the all the order which you have placed and clicking on your particular order you will be able to find the delivery status of your order.

    If circumstance your order status has not changes for more than 2-3 working days or you haven’t received in given time during then please write is on hello@organicoslim.com and we will quickly look into it. Please don’t forget to mention your order number, date ordered and items in the order.

    B.How do I track current status of my order?

    It is very easy to track your delivery. You will get an email once we ship your products along with the Air way bill number with the help of which you can go to the respective courier website and track your order.

    C.Why can’t I track my order?

    In very rare cases there are some problem in the tracking of the orders. We ususally try our best for such problems but still if you are not able to track your order then you can write us onhello@organicoslim.com . Also, please don’t forget to mention your order number as well as the date and items order.

    We are very sorry for this inconvenience but our Customer executive will revert you back quickly to solve this problem.

    D. What do different order status means?

    Not Shipped- You order is under process including procurement from our different warehouse and will be shipped as soon as we have the complete details as required to ship the product.

    Shipped- This means your order is on its way to reach your destination soon. We work hard to reduce the delivery time but sometimes due to unforeseen circumstances rain, Strike, etc. we get delays.

    Delivered-This means you have your product delivered at provided address and you are enjoying having it and wishing to buy the next one as soon as possible.

    E.How do I cancel my order?

    We make the products which will fulfil your requirement and make you feel that it was made only for you. This only happens because we take care of every step from beginning till end.

    Cancelling your order depends on the situation such as:

    If already shipped- We are sorry the courier boy has already taken the order away and we won’t be able to bring it back. So it will be delivered at your provided address.

    Not Yet Shipped- It means that your delivery is still in our warehouse and we can stop it to be sent out. So we can only cancel if the order has not been shipped yet.

    Contact us as soon as possible on +91- 8287003388 or write us info@organicoslim.com

    F.Where do I find my order/sub order number?

    During the time of checkout and before making payment you will find your subtotal amount of the total order. But during the time of payment option, there could be an extra nominal charge for choosing Cash on delivery. You will be able to see the total amount again before confirming the final payment.

    G.I have an issue/query regarding an order.

    We are very happy to solve any issues or queries you have. You can write us on hello@organicoslim.com or call us directly on +91-8800115410 anytime between 9am – 7pm, 7 days a week.

    H.How long you take to dispatch your order?

    We are very quick when it comes to dispatch of your order. We dispatch within 1-2 days of order placement.

    I.There is an item missing from my order.

    We really apologise for an item missing in your order. As soon as you receive your order and found any item missing then pleasewrite us on hello@organicoslim.com or call us directly on +91-8287003388 anytime between 9am – 7pm, 7 days a week.

    J.My order has arrived damaged, what do I do?

    We request you to please don’t accept the delivery if it is tempered or damaged. But if you find the any damages in the product inside then we really apologise for such situation. As soon as you receive your order and found any damages then pleasewrite us on hello@organicoslim.com or call us directly on +91-8287003388 anytime between 9am – 7pm, 7 days a week.

    K.Why my order has been cancelled?

    If you receive an email regarding your order has been cancelled then might be many reasons for this. One of the reasons includes we were not able to receive payment from your bank.

    If your order has been cancelled due to any reason then email us on hello@organicoslim.com and we will be very happy to look at the reason in detail.

    DELIVERY

    A.What are the delivery charges?

    Delivery is absolutely free for order placed above Rs 499.

    If Order value is below Rs 499 then an extra delivery price of Rs 50 will be charged.

    Cash on delivery as an additional service has a very nominal charges of Rs. 20 per order.

    B. What are the estimated delivery times?

    We deliver your order within 2-4 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

    C.How do I track my delivery?

    It is very easy to track your delivery. You will get an email once we ship your products along with the Air way bill number with the help of which you can go to the respective courier website and track your order.

    D. Which all days do you deliver?

    We deliver 7 days a week.

    E. Which all days you don’t’ deliver?

    We don’t deliver on Public, national or bank holidays.

    F. Are there any hidden charges such as Octroi or Sales Tax when I make payment on organicoslim?

    There are no such hidden charges when you buy any product from us. The price listed on our website are final and inclusive of all taxes. So, the price you see on the product page are the final prices you pay.

    Delivery charges may be extra depending on the “Cash on Delivery Charge” or final order value same or below Rs 499.

    G.Is it possible to request for change the delivery address at any point of time once the order has been placed?

    Order Placed but not dispatched
    One the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on hello@organicoslim.com as soon as possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

    Order Place and dispatched
    Once the order has been placed and dispatched, for security reason we are unable to redirect the order to the secondary delivery address. We apologise for any inconvenience caused and our security policies are made to provide better shopping experience for all our customers.

    If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and the processed as return.

    For any further query write us on hello@organicoslim.com or call us on +91-8287003388

    H.Product cannot be shipped to my area, why?

    Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations.

    But If order can or cannot be delivered to your address also depends on:-

    Whether our trusted delivery partner can deliver at your address.

    Legal Restrictions, if any, on shipping particular products to your location.

    The availability of reliable courier partner in your location.

    I. I have placed an order 2 days ago, Now I have to leave for an urgent work. Can you hold my delivery until I am back?

    If you placed order is not yet dispatched then please to contact our customer team on +91-8287003388 as soon as possible for the changes. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

    But if your order is already dispatched then we are sorry we won’t be able to hold your delivery.

    Returns and Cancellations

    A. What is the general return policy on organicoslim

    In organicoslim we always value our customer satisfaction and we work hard to always keep you happy. Although all our products are made after working in detail on every point from ingredients to labelling to bring the best sports and fitness nutrition products, but there are times when you are still not satisfied. Well not a problem!

    You are not satisfied but still we care for your belief in our products so we give an option for you to inform us within 14 days of the date of receipt of delivery.

    Only few points to consider:-
    1. Send us a picture on hello@organicoslim.com with mail subject “RETURN and YOUR ORDER NUMBER” within 14 days of receiving the product or call us on +91-8287003388
    2.The product should return us within 7 days of sending the request or the return will be ineligible. You can let us know and we can inform our delivery partner to arrange a pickup of the item to be returned from your place
    Please ensure the product is into its original condition, unopened and unused product along with the original invoice, box and price tags.
    4.Return the Product on
    organicoslim
    12, Lower Ground Floor
    Krishna Plaza
    Pratap Nagar,Mayur Vihar-1
    Delhi- 110091, India
    Contact No: +91 8287003388
    5.After we receive and inspect the product we will issue refund within 7 days of receipt. We will issue the refund along with the invoice amount of product plus additional Rs 100 for any courier charges borne by you to send the product to us.
    6.If in case the courier is found ineligible for refund, we will send the product back to you.
    You will have an option to take refund or exchange the product, as per your request. For payment made by card we will refund in the same bank account. For money paid by cash on delivery or any other mode we will issue cheque in the registered name of customer.

12, Lower Ground Floor
Krishna Plaza
Pratap Nagar,Mayur Vihar-1
Delhi- 110091, India
Contact No: +91 8287003388


Contact Us

Insights on the healthiest routines and how Organicoslim allows you to keep them.


Disclaimer: These plans are for Information purpose only, and are not to be used or relied on for any diagnostic or treatment purposes.

© 2018 Organico Slim. All rights reserved.